Define technical solutions for architecture and design that are aligned with the client’s business problems and ServiceNow ITBM implementation best practices.
Co-lead requirements gathering workshops with Business Functional team members to provide technical guidance, and assist with capturing all necessary business, functional, and technical requirements necessary to design and implement the solution.
Work collaboratively with the Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges.
Provide mentorship to developers and platform engineers on technical design standards and best practices.
Assist product team with scoping service engagements typically involving ServiceNow ITBM products and complex integrations with client applications/systems.
Contribute to the continual improvement of Delivery processes and the maturing of the ITBM practice.
Collaborate with Business Functional team members to write/estimate stories.
Required Experience/Skills
Expert level proficiency in ITBM produces line including current ITBM certification(s), IRM Capabilities, and Development.
Expert knowledge of the ServiceNow ITBM Products; PPM, Demand Management, Resource Management, Timecard Management, Agile, SAFe, APM, Financial Management, CMDB, and Common Services Data Model.
Experience with key technologies relevant to ServiceNow integration solutions including Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS.
Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
Knowledge of industry and domain frameworks leveraged for IT Business Management.
Experience as a key technical resource leading the development and delivery of ITBM solutions in client environments.
Experience with SDLC processes implemented in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum.